If you've set up Health Connect to work with instingo but notice your data isn't appearing, you'll likely need to verify that your permission settings are correctly configured in the Health Connect application.

Why synchronization problems occur

• Your Health Connect app might be missing the necessary read/write permissions for instingo.
• The specific fitness data type you're trying to sync might not be supported yet. Verify the requested permissions.
• Sometimes the initial sync connection fails to establish properly. Try disabling and re-enabling permissions through your connected applications.

Verifying app permissions:

1. Launch the Health Connect application on your smartphone.

2. Navigate to the "Permissions and data" section and select "App permissions".

3. Within "App permissions", you'll see a categorized list showing which apps have been granted or denied permission to interact with your health data.

4. Use the search function (look for the icon in the top right corner next to "App permissions") to quickly locate specific applications and check their permission status.

Dealing with data inconsistencies

Health Connect serves as a central repository where multiple fitness apps can store information on your device. This shared storage system occasionally leads to data discrepancies.

To address these inconsistencies, you can either remove inaccurate data records so Health Connect ignores them, or if you prefer using just one app for tracking specific metrics (like steps or heart rate), you can revoke permissions from all other applications that attempt to record the same data type.

Setting app priority rankings:

When several applications record the same type of health data, Health Connect merges this information. If different apps report conflicting values, Health Connect will defer to your priority settings to determine which app's data should take precedence. For example, if your fitness tracker and smartphone both count steps between 7:00 AM and 8:00 AM, Health Connect will use data from whichever app you've ranked higher.

For Android 14 and newer:

1. Open your device's Settings app
2. Navigate through Security and privacy > Privacy > Health Connect
3. Select Manage Data > Data sources and priority
4. Choose your desired data category
5. To adjust app ranking, press and hold beside an app name under "App sources", then drag the Handle = icon to reposition it

For Android 13 and earlier versions:

1. Access your device's Settings menu
2. Navigate to Apps > All apps > Health Connect > Open
3. Tap Manage Data > Data sources and priority
4. Choose a data category
5. To reorder your app priorities, press and hold next to an app name under "App sources", then drag the Handle = icon

Managing app permissions:

Some applications utilize Health Connect's merged data directly, while others might import all available data and process it using their own algorithms. If you want a single app to be responsible for a specific type of health metric, you can restrict permissions for all other apps that track the same data:

1. Launch the Health Connect app on your device.
2. Select App permissions.
3. Choose the specific app you want to adjust permissions for.
4. Toggle the Allow all switch on or off as needed.

Alternatively, to reset all app permissions at once:

1. Open the Health Connect application.
2. Select App permissions.
3. Look for and tap the Remove access for all apps option at the bottom of the screen.

Verifying your time zone settings:

An incorrect time zone configuration in instingo can cause synchronization failures. Ensure your time zone is properly set by following these instructions:

On the instingo mobile app:

1. Access your dashboard and tap the menu icon (3 horizontal lines) in the top left corner
2. Select Settings from the menu
3. Scroll until you find the time zone option and adjust it if necessary

Still experiencing issues?

If you've carefully followed all the troubleshooting steps above and continue to experience synchronization problems, our support specialists are ready to assist.

Keep moving and be well! ❤️