Privacy Policy

Introduction

In this privacy policy, instingo UG (haftungsbeschränkt), Bergstr. 1, 82131 Gauting, email: info@instingo.de ("we", "our" or "the company") explains how we collect, process and use personal data from users who access our website at www.instingo.de ("Website") or otherwise provide us with personal data (collectively referred to as "Users").

The competent supervisory authority under the General Data Protection Regulation (GDPR) is the Bavarian State Office for Data Protection Supervision: Bavarian State Office for Data Protection Supervision.

Types of Data Collected

We collect and process the following types of personal data:

  • Name
  • Email address
  • Activity data, including step counts and manually entered fitness activities
  • Step data, as authorized by the user
  • Device information for sending push notifications, as long as the user permits it, including:
    • Device token
    • Operating system and version
    • App version
  • For challenge or support requests, we may additionally collect:
    • Phone number
    • Company name
    • Request details
    • Documents containing personal data

Processing and Storage of Step Data

Instingo collects and processes step data exclusively with the explicit consent of users. This data is used to enable our step challenges and to provide leaderboards for users and teams.

The processing of this data is done in compliance with applicable data protection laws (GDPR, CCPA) and in cooperation with third-party platforms such as Google Fit, Apple Health and Health Connect. Users can withdraw their consent for data processing at any time in the app settings.

Device Information for Push Notifications

To send push notifications, we collect device information such as device token, operating system and app version. This data is only processed when the user consents to receiving push notifications. The user can withdraw this consent at any time in the app settings, which terminates the processing of this data.

Data Storage

We store personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution and enforcement of our policies. The storage period depends on the type of data and legal requirements. Data that is no longer needed will be deleted.

Additional storage of activity and step data:

  • We store step count data and manually entered fitness activities as long as they are included as features in a challenge.
  • Step data from third-party services such as Google Fit or Apple Health is stored only when the user has provided explicit consent.
  • Device information is stored only as long as the user has push notifications enabled. After withdrawal of consent or deletion of the user account, this information will be deleted.
  • Once data is no longer needed or a storage period expires, it will be securely deleted or anonymized.

We reserve the right to correct, supplement or remove incomplete or inaccurate data at our discretion.

Contact Form and Email Communication

When you contact us via the contact form or by email, we use your email address and the information provided solely to process your request. In addition, we may occasionally inform you about our products and services. You can unsubscribe at any time. Your data will not be shared with third parties.

Cookies

We use cookies and similar tracking technologies to improve user experience and optimize our services. These include:

  • Session cookies: Temporary cookies that are deleted when you close your browser.
  • Persistent cookies: Cookies stored on your device for a specified period to recognize returning visitors and save settings.
  • Third-party cookies: Set by external providers to provide analytics, advertising or content.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit the functionality of the website.

Use of Google Analytics

Our website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies and similar technologies to collect information about how our website is used and to compile reports on website activity.

The following data may be processed:

  • IP address (anonymized)
  • Pages visited and time spent
  • Referrer URL (source page)
  • Browser and device information
  • Approximate geographic location
  • Interactions on the website (clicks, scroll depth)

We have enabled IP anonymization so that your IP address is truncated within the EU before being transmitted to Google. The use of Google Analytics is based on your consent pursuant to Art. 6(1)(a) GDPR. You can withdraw your consent at any time by adjusting the cookie settings via the banner on our website or by using Google's browser opt-out plugin: https://tools.google.com/dlpage/gaoptout.

Google processes data, among other places, in the USA. Google is certified under the EU-US Data Privacy Framework. Further information: https://policies.google.com/privacy

Use of HubSpot

We use services provided by HubSpot Ireland Limited, 1 Sir John Rogerson's Quay, Dublin 2, Ireland (parent company: HubSpot, Inc., 25 First Street, Cambridge, MA 02141, USA) on our website. The HubSpot script is active on all pages of our website and enables us to manage contact requests and analyze website interactions.

HubSpot may collect the following data:

  • IP address and technical browser information (user agent)
  • Pages visited and time spent
  • Form inputs (name, email, company name, message) for contact requests
  • Interaction behavior on the website (clicks, page views)
  • Time of visit

The data submitted via the contact form is stored in our HubSpot CRM and is used solely to process your request and to communicate with prospects and customers. It is not shared with third parties.

The processing in the context of the contact form is based on your consent pursuant to Art. 6(1)(a) GDPR and our legitimate interest in efficient communication with prospects pursuant to Art. 6(1)(f) GDPR. Website tracking by HubSpot is based on your cookie consent pursuant to Art. 6(1)(a) GDPR.

You can object to the processing of your data by HubSpot at any time by contacting us at info@instingo.de. HubSpot processes data, among other places, in the USA and is certified under the EU-US Data Privacy Framework. HubSpot's privacy policy: https://legal.hubspot.com/privacy-policy

Last updated on April 16, 2026.